Life & Leisure Club Terms and Conditions
These Terms and Conditions, Privacy Notice and Supplier Code of Conduct govern Life & Leisure Club membership, supplier participation, member verification, and the use of the website and Club services.
What Life & Leisure Club is
Life & Leisure Club is a membership-based discount platform that gives members access to selected offers, savings and benefits from participating suppliers across South Africa.
Unless expressly stated otherwise for a specific offer, Life & Leisure Club acts as a membership and marketing platform. The relevant third-party supplier remains responsible for its own goods, services, prices, bookings, stock, delivery, service standards, safety and legal compliance.
Who may join and use the Club
By registering for membership or using the Club website, you confirm that you are legally capable of entering into a binding agreement under South African law, or that you have the necessary assistance or consent where required by law.
The Club may refuse, suspend or cancel any application or membership where it reasonably believes false information has been provided, misuse is taking place, or the applicant does not meet the legal or operational requirements for membership.
Membership rules
Membership becomes active only once registration is completed, payment is successfully received, and the member is activated on the Club system.
Membership is personal to the registered member and the approved family group linked to that membership. Membership may not be transferred, shared outside the approved household, resold, sublicensed, or otherwise used by unauthorised persons.
Unless otherwise stated by the Club in writing, membership remains valid for 12 months from activation and will expire automatically at the end of that period unless renewed.
The Club may amend membership pricing, structure, benefits, eligibility rules, or renewal terms in future, provided any such change is properly published or communicated before it applies to a new term or renewal.
The Club may send renewal reminders, membership notices, verification messages, payment confirmations, service updates and related communications electronically by email, website notice, account notice, WhatsApp or other recorded electronic means.
Members are responsible for keeping their login details, member number and digital member card secure.
Membership Price
Current membership is R249 per year, unless changed and published by the Club.
Family Cover
One membership currently covers a family of up to 4 people linked to that membership.
Validity Period
Membership is valid for 12 months from successful payment and activation, unless otherwise stated.
Non-Transferable
Membership may not be transferred, shared improperly, resold or used by unauthorised persons.
Members may not
Share access, misuse offers, impersonate another member, provide false information, or use expired membership details.
Suspension or Cancellation
The Club may suspend or cancel membership where there is fraud, abuse, non-payment, chargeback misuse, misrepresentation or breach of these Terms.
How offers work
Supplier offers may be redeemed in different ways depending on the supplier. These may include online discount codes, direct website links, WhatsApp enquiries, phone bookings, digital member card presentation, or member number verification.
Members must follow the redemption process shown on the relevant supplier page.
Suppliers may request proof of valid membership before granting a discount, accepting a booking, or completing an order.
Each supplier may also have its own booking conditions, cancellation rules, return rules, stock limits, age restrictions, safety requirements, delivery rules, lead times, warranties, operating hours, and service limitations. Members remain responsible for checking the supplier’s own terms before buying or booking.
Online purchases
Some offers use a coupon or discount code at checkout.
WhatsApp or phone
Some offers are redeemed directly with the supplier by WhatsApp or phone call.
Member card
Some suppliers may require the digital member card to be shown.
Member number
Some suppliers may verify the member number before applying the discount.
How membership can be verified
Participating suppliers may verify membership by checking the member’s digital card, asking for the member number, or using the official Life & Leisure Club verification page.
Proof of membership may include the digital member card, active member number, verified website status, expiry date confirmation, logged-in member status, or other proof reasonably accepted by the Club or supplier.
Suppliers may use this page to verify active membership using the member number.
Membership fees and refund position
This means that, as a general rule, the Club does not offer refunds simply because a member did not use the service, changed their mind after activation, did not find a suitable supplier, or did not use enough benefits during the membership period.
Nothing in these Terms excludes or limits any consumer rights that may apply under South African law.
Duplicate payments, payments made in clear error, or payments received where the Club cannot activate membership for reasons within the Club’s control may be corrected or refunded where appropriate.
Complaints about suppliers
If a member has a complaint about a supplier, the member should first try to resolve the matter with the supplier where appropriate.
The member may also report the complaint to the Club, together with reasonable supporting details such as the supplier name, order or booking details, screenshots, messages, and proof of membership.
The Club may assist with communication and investigation, but the relevant supplier remains responsible for its own goods and services.
Offers may change
Supplier offers are subject to availability, stock, booking space, seasonal conditions, location limits, and supplier participation.
The Club does not guarantee that any particular supplier, product, service or discount will remain available for any specific period.
The Club may add, remove, suspend or amend supplier listings at any time.
Third-party supplier responsibility
To the fullest extent permitted by law, Life & Leisure Club is not responsible for third-party supplier conduct, stock shortages, pricing changes, booking failures, delivery issues, product quality, service quality, or safety incidents.
The Club’s role is generally limited to operating the membership platform, listing partner suppliers, and supporting member verification.
To the fullest extent permitted by law, and except where liability cannot lawfully be excluded or limited, the Club’s total liability relating to membership will not exceed the annual membership fee actually paid by the member in the relevant membership period.
How personal information is handled
Life & Leisure Club processes personal information in accordance with the Protection of Personal Information Act, 2013 (“POPIA”).
Personal information may include name, surname, email address, phone number, member number, payment reference, membership status, communications, complaint records, verification records, and website usage information.
We process personal information to manage membership, verify members, process payments, support supplier redemptions, investigate complaints, prevent fraud, improve the platform, and comply with legal obligations.
Minimal use
We aim to collect and use only the information reasonably necessary for Club operations.
No sale of data
We do not sell personal information.
Sharing
Information may be shared with payment providers, hosting providers, support providers, and suppliers where reasonably necessary.
Security
We take reasonable technical and organisational measures to protect personal information.
Personal information will be retained only for as long as reasonably necessary for the purpose for which it was collected, or as required or permitted by law.
Subject to applicable law, members may request access to, correction of, or objection to certain processing of their personal information.
Technical data and website use
The website may use cookies, login tools, analytics tools, and similar technologies for security, functionality, performance monitoring and user experience.
By using the website, users acknowledge that some technical information may be processed for these purposes.
Ownership of content
All Club branding, website content, design, text, graphics, system content and other material created by or for the Club remain the property of Life & Leisure SA or its licensors, unless otherwise stated.
Supplier names, logos and trademarks remain the property of their respective owners.
Rules for participating suppliers
Honour published offers
Suppliers must honour the discount or benefit that has been published, unless withdrawn or amended in advance.
Treat members fairly
Members must be treated respectfully, honestly and professionally.
Verify reasonably
Suppliers may verify membership, but should do so reasonably and consistently.
Use data properly
Member details may only be used for the booking, order, verification or communication reasonably connected to the offer.
The Club may remove, suspend or refuse a supplier listing where there is dishonesty, abuse of members, repeated complaints, refusal to honour valid offers, misuse of member information, or reputational harm to the Club.
What happens if these Terms are breached
If a member or supplier breaches these Terms, the Club may investigate the matter and may suspend access, remove offers, cancel membership, restrict use of the system, or take any other reasonable step necessary to protect the Club, its members, suppliers, and systems.
Termination or suspension does not remove any rights or remedies that may already have arisen before the date of termination.
Access to records
Requests for access to records held by the Club may be made in accordance with the Promotion of Access to Information Act, 2000 (“PAIA”), subject to applicable legal requirements and any lawful grounds of refusal.
Updates
The Club may update these Terms, Privacy Notice and Supplier Code of Conduct from time to time. The latest version published on the website will apply from the effective date shown.
South African law
These Terms and Conditions, Privacy Notice and Supplier Code of Conduct are governed by the laws of the Republic of South Africa.
Any dispute arising from these Terms will be subject to the jurisdiction of the appropriate South African court or forum, unless applicable law provides otherwise.
If one clause is invalid
If any clause in these Terms is found to be unlawful, invalid or unenforceable, that clause will be severed only to the extent necessary, and the remaining clauses will remain in full force and effect.
The agreement between the Club and the member
These Terms and Conditions, together with the Privacy Notice, Supplier Code of Conduct, published membership details, checkout terms, and supplier-specific offer terms incorporated by reference, form the agreement between the Club and the member.
Contact the Club
Legal Entity: Life & Leisure SA
Trading Name: Life & Leisure Club / Life & Leisure SA
Email: support@lifeandleisuresa.co.za
Phone / WhatsApp: +27767577533 / 0769264678
Physical Address: Island View, Mossel Bay, 6520
Information Officer: Harry Leach